FAQs for Clients only. If you are an Applicant, please feel free to send us your questions via email HERE.
Frequently Asked Questions
How long have you been in the business?
We started this company 2009 operated by 2 call center agents with little access to innovations due to very low financial capability, NOW, We have moved forward due to the demand of the industry and put our talents and abilities to work. HBHSolutions is mature enough to show you results and is ready to anything you may offer.
Why do we have to do business out of freelancing sites?
Simple, most of you won't pay for extra fees on top of the rate of the agent. Another important thing to consider is, you do not want supervisors who are supervising people working on your project to lose focus because they handle too many people. HBHSolutions will provide you, your own supervisor (PA) for FREE if you employ more than 3 agents, you will be supervising agents working on your project if less than 3 employed agents. Please feel free to look at our process flow below.
Why do I have to pay a Bond Fee of $150?
This is to ensure that we have an agreement and bond. This is definitely not the cost of our reputation. We protect our reputation and our main goal which is to be the best home-based call center in the Industry. We wanted to make sure that you are up and on the same page. This is bread and butter for us and just like you, we also do not want to waste time and effort for nothing. This is also to ensure that agents are getting security for their effort, time and talent. This will help motivate agents too. This amount is 100% refundable if project has not been started even an hour. This will somehow insures us that you are a paying client. You can use this amount as advance payment for a number of days of rendered hours depending on the agreed rate. This also serves as training fee for a number of hours or days depending on the agreement.
What is the mode of Payment?
As of the
moment, we will only accept Paypal payment for fast and
secure transactions. Payment for the service is weekly, if the project has been started on a Friday, first payment will still be Saturday of the same week.
What if I do not have Paypal?
Paypal is
very easy to set up and the most secure way to do finances.
If you do not have one, we might not be able to start your
project.
What are the experiences of your workers?
Agents were
working for main stream call centers before. Call Centers
catering customer service support, technical support, sales
and non voice like email and chat supports. Experiences
ranging from 2-6 years. Diligent profiling and strict
clouding will increase their chances of providing positive
results plus the comfort of being at home.
What are other things I need to know before I do business
with you?
We are from
Asia, Central Philippines who have been in the cloud
industry for quite some time. We have them all listed also
on the Agreement form that you need to sign before we and
you will commence on what we agreed upon. One important
thing that you need to know is, we need you to make us grow
and you need us to grow your business
How do I know that you are working on the projects?
You will
receive daily, weekly and monthly reports for you to know
the progress of the project. You will be added on our CRM
for you to have access to everything. A staff will walk you
through the process and add you on our CRM to provision you
and monitor your project. Whatever you place on the table
is our bread and butter. If your goal is to gain profit,
for us it's DAILY bread and would always do our best to
retain you as our valued employer.
What is RP and VA? How do they work?
RP is Remote
Professional and VA is Virtual Assistant. They function the
same way but they will get your project if they have the
talent and abilities that suits your project. They are person either on the other side of the globe or just accross the border that will work for you as a regular employee. He or she is working for you round the clock from a distant place through technology. RP and VA has all the tools to deliver your project online. They are home-based professionals that are employees of HBHSolutions.
What is PA?
Project
Assistant is not included to your payable, they are free
supervisors who will have direct contact to you, access to
your CRM, act as supervisor of your RP and VA and conducts
training. Your PA will also notify you if there are issues
with the presence of your RP or VA and will then
immediately look for replacement or you will have to
decide.
Can I change PA?
Yes,
whatever works for you is our priority. Changing of PA
might take some time, so if you feel like changing the PA,
please make a request ASAP by sending an email to
[email protected]
Can I use my own scripts for my business?
Definitely,
if that is what you want then we will use your script but
we can also generate our own.
Will my business name or website name becomes visible on
your website's portfolio?
Yes, but
you can opt out if you do not want to.However, we would
really appreciate if you will allow us to put your business
together with your positve feedback regarding the serveice
you received from us.
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Frequently Asked Questions
Are you up for any projects?
Definitely, however, we always prefer to build long term plan projects for
you to enjoy and will be able to see how we deliver progress and profit to your company. That could be a good basis for
another projects too and for us to build a strong relationship with our RP and VA.
Do we have agreement/contract to sign?
Yes. Go to contact us and send us your request. We won't be starting anything
without the agreement/ contract form signed by you as the employer/ client. We need the signed form ASAP or whenever you
wants us to commence. We will need a maximum of 1 week to set up everything before we may begin. Set up time is unpaid.
Who are the people that will work for my project/s?
Mostly call center agents from different accounts mainly in the US. Agents who
have been in the BPO industry for 1-6 years. This has become the bread and butter for each one of us. They are ranging from
agent to management profile when they were in main stream call centers. They are either full time or part time RPs or VAs of HBH
What do you mean by long term plan?
We will only accept 2 months and above term per project. This will give a
little of assurance to agents that they will have income for a minimum of 2 months since this is bread and butter for them.
This will also increase credibility of HBHSolutions. This enables us to perfect all aspects to give a very good result for
every project we handle. You will be locked to this term unless decided by both parties.
Do you have complete set of tools to use for the job?
We have basic tools that will definitely deliver result. We will have you on
our CRM where you can manage the team who is working for your project and our hands on staff who will always make daily
reports and rigid monitoring on all processes. A staff from HBHSolutions will also become your Project Assistant. If you will
only have less than 3 RP or VA working on your project, you will not have a project assistant, you will have a direct access
to the RP or VA.
How would you know that workers are working?
Technology and innovations made it possible for us to monitor agents and
requires agents to submit recording. We have made an official agreement and we also have them signed our rules and
regulations before they start and work for HBHSolutions. Screenshots, webcams and number of clicks are recorded if possible
and if needs arise. Close monitoring by Project Assitant increases productivity.
What is the rate of your RP and VA?
It depends on the project and the tools that we will be using. We prioritize
hourly salary for any types of services you will get from HBHSolutions. Your advance payment can also be used as payment for
number of days depending on the rate per hour.
Can I change RP and VA?
Yes, you can change and replace an RP or VA anytime you feel that the RP or
VA is not fit to your project. However, replacing of RP or VA may take time.
What if I do not want to continue the project or I want to change the type of project?
If the project has not been started yet, you will receive a full refund but
if it has already been started, we will re profile RP and VA to your preferences of the new project.
Can I choose the RP and/or VA?
Definitely, you will get to talk to a pool of profiled RP and VA then you can
select whoever you want to get to work on the project.
Can I use the PA to work on my project?
This will depend on the availability of the PA. PA handles 2-3 projects at
the same time.
Can I opt in to a Monthly payment?
Yes, however, that would be after the first month weekly
payment.
What will I do to monitor my project?
You should be able to know basic things about computer, navigation and simple click and drag. You will be directly working with your PA. He or she can walk you through our CRM and invoice generator. He or she can show you how our simple tools work and explain why we use them.
What type of project do you prefer?
We always prefer an hourly project however we still consider commission based project as long as the pay is still weekly
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PROCESS FLOW Step by step process of how HBHSolutions handles your project. We wanted to make sure that you know the procedure so we can attend to whatever issues or changes that you or HBH will apply or omit. |
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Feel free to send us an email if you have questions that has not been answered by our FAQ's. |
HBHSolutions
Cebu City Philippines 6000 +63 9159276814 702 331 8316 [email protected] Request a voice recording |